GrowthLabs Terms of Use

These terms govern the services provided through the GrowthLabs platform, which supports virtual incubators, accelerators, and venture capital programs. By using the platform, you accept these terms. If you represent an organization, you agree that these terms apply to your organization.

Overview of GrowthLabs Services

GrowthLabs offers a virtual incubator platform that enables organizations to:

• Manage innovation programs, startup competitions, and calls for applications.
• Customize program workflows, forms, and evaluation criteria.
• Set up dedicated websites for program management.
• Collect and review submissions from participants.
• Engage judges for evaluation and feedback.

Core Features:

• Website Builder: Create and host branded, responsive program-specific websites. Add multilingual support, such as Arabic and English, for broader reach.
• Submission Management: Centralized dashboards to collect, organize, and manage participant applications and evaluations efficiently.
• Judge & Participant Portals: Separate interfaces for participants to apply and track progress, and for judges to review and score submissions.
• Customizable Forms: Tailor submission, evaluation, and reporting forms to fit the unique requirements of each program.
• Finance Management Tools: Track program budgets, manage participant funding, and integrate financial reports with workflows.
• Communication Tools: Integrated email and notification systems to streamline communications with participants, mentors, and judges.
• Performance Analytics: Dashboards with program performance data and insights to monitor progress and enhance decision-making.
• Timesheet Module: Log team hours with detailed tracking for categories, descriptions, and financial calculations based on hourly rates.
• Admin Dashboard: Centralized control panel for managing users, blogs, pages, and analytics.
• Integration Options: Flexible API support for connecting external tools like CRM systems, MailChimp, or other custom solutions.

Services Provided

Based on your subscription, GrowthLabs provides:

• A hosted website to publish calls for applications.
• Configuration support for submission and evaluation workflows.
• Admin training to ensure proper use of the platform.
• Technical support via chat or email for administrators.

Project Management: For advanced plans, a dedicated specialist coordinates setup and launch activities.

Customer Obligations

• Ensure program content is accurate before submission.
• Assume responsibility for changes made to workflows after initial configuration.

Ownership of Data and Content

• Your organization owns all program-related data and intellectual property.
• GrowthLabs retains ownership of its platform and associated technology.

Confidentiality and Data Protection

• GrowthLabs will not disclose your data without written consent unless required by law.
• Programs must include privacy policies and cookie consent forms to comply with GDPR.

User Responsibilities

• Maintain the confidentiality of your account credentials.
• Use the platform only for lawful purposes.
• Avoid tampering with platform functionality or intellectual property.

Payment Terms

• Payments are required in advance based on subscription plans.
• Refunds are not provided for unused services unless agreed upon in writing.
• Subscriptions auto-renew unless canceled at least 30 days prior to the renewal date.

Termination

• Both parties can terminate services for cause with 30 days’ notice to address material breaches.
• Upon termination, access to the platform and associated data will cease.

Security

• GrowthLabs uses industry-standard methods to secure your data.
• Users are responsible for securing their accounts.

Program Participant Guidelines

Participants must:

• Submit only original or authorized materials.
• Avoid uploading harmful or inappropriate content.
• Comply with all legal and ethical requirements.

Amendments and Notices

• Any changes to these terms require written agreement.
• Notices are delivered via email.